1. Introduction
This Privacy Policy explains how Tkn Wear Inc. collects, uses, stores, and protects the personal information of visitors and customers who use the website located at https://www.patbbq.lat. The website and the barbecue lifestyle apparel and grill gear sold through it are developed by TWear. When we refer to the Company, we, us, or our in this policy, we mean Tkn Wear Inc., a Canadian company located at 18-235 Industrial Pky S, Aurora - L4G 3V5, Canada (CA).
We are committed to handling personal information with care, transparency, and respect. This policy describes the categories of information we may collect, the reasons we collect it, the ways we use it, the circumstances in which we may share it, and the choices and rights that are available to you. We encourage you to read this policy in full so that you understand how your information is treated when you visit the website, browse the collection, place an order, or contact our team.
By accessing the website or using our services, you acknowledge that you have read this policy and you understand its terms. If you do not agree with any part of this policy, you should stop using the website and refrain from providing personal information. Your continued use of the website after any update to this policy will be treated as acceptance of the revised terms.
2. Who We Are
The Company, Tkn Wear Inc., is a Canadian business operating the TWear brand. We design and sell durable lifestyle apparel and grilling gear, including aprons, graphic tees, hoodies, caps, grill gloves, and tool sets. Our physical address is 18-235 Industrial Pky S, Aurora - L4G 3V5, Canada (CA).
For the purposes of applicable privacy law, the Company acts as the data controller of the personal information described in this policy. This means that we determine the purposes for which personal information is collected and the means by which it is processed. When we rely on third party service providers to perform functions on our behalf, those providers act as processors and are bound by the terms we describe later in this policy.
Our business blends traditional product craft with modern computer integrated systems design. This means that our website, ordering pipeline, and fulfilment tools are built on systems that track orders carefully from the moment they are placed until they are delivered. That same care extends to the way we treat the personal information that flows through those systems.
3. Scope of This Policy
This policy applies to personal information that we collect through the website, through email and telephone communications with our team, and through any order or customer support interaction. It covers information collected from visitors who browse without creating an account, from customers who place orders, and from anyone who contacts us with a question or request.
This policy does not apply to information that is collected by websites, services, or businesses that we do not own or control, even if those websites are linked from our pages. When you follow a link to a third party site, we encourage you to review the privacy policy of that site before you share any information, because that site will handle your information under its own rules.
This policy also does not apply to information that has been fully anonymised or aggregated in a way that cannot reasonably be linked back to an identifiable person. We may use aggregated statistics for business planning, product improvement, and reporting without restriction, because such statistics do not identify any individual.
4. Information We Collect
We collect several categories of information, and we keep the amount we gather to a reasonable minimum. The main categories are described below.
Information you provide directly
When you place an order, create an account, complete a contact form, or communicate with us, you may provide your name, email address, telephone number, shipping address, billing address, and payment details. You may also provide the text of any message or inquiry you send to us, along with your size and product preferences.
Information collected automatically
When you visit the website, our systems automatically collect certain technical information, including your internet protocol address, browser type and version, device type, operating system, the pages you view, the time and date of your visit, and the referring page that brought you to the website. This information is collected through server logs and through cookies and similar technologies described later in this policy.
Order and transaction information
When you make a purchase, we keep a record of the items you ordered, the amounts you paid, your chosen shipping method, and your order status. We do not store full payment card numbers on our own servers. Payment processing is handled by a third party payment provider under secure protocols.
Communication records
If you contact us by email or telephone, we may keep a record of that correspondence so that we can respond to you and maintain a history of your interactions with our support team.
5. How We Collect Information
We collect information through the following methods. First, we collect information that you give to us voluntarily, such as when you type your details into a form, send us an email, call our support line, or place an order. This is the most direct and important source of personal information.
Second, we collect information automatically as you move through the website. Our servers and analytics tools record technical details about each visit so that we can understand how the website is being used and improve its performance. This automatic collection is limited to the technical and behavioural information described above and does not involve our reading any unrelated files on your device.
Third, we may receive information from third parties, such as payment processors and shipping carriers, that confirm whether a transaction was completed or whether a package was delivered. We use that information to keep order records accurate and to provide customer support.
6. How We Use Your Information
We use personal information for the following purposes. We process order information to fulfil your purchases, which includes confirming your order, preparing your items, shipping them to the address you provide, and sending you order status updates. We use your contact details to answer questions, resolve problems, and provide customer support.
We use technical and usage information to operate and improve the website, to understand which products are popular, to diagnose technical problems, and to keep the website secure. We use this information in aggregated form wherever possible so that it does not identify any individual.
We may use your contact details to send you transactional messages that are necessary to complete a purchase, such as order confirmations and delivery updates. We do not send marketing emails unless you have opted in, and you may withdraw your consent to marketing at any time using the unsubscribe instructions included in every message.
We use information to protect our business and our customers, including detecting and preventing fraud, enforcing our terms, and complying with legal obligations such as tax and accounting requirements.
7. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we rely on the following bases. We process information to perform a contract with you, such as the fulfilment of an order you place, and to take steps at your request before entering into a contract. This is the primary basis for order and payment processing.
We process information to pursue our legitimate interests, provided that those interests are not overridden by your rights and freedoms. Our legitimate interests include operating and improving the website, protecting against fraud, keeping our systems secure, and understanding how customers use our products.
We process information to comply with legal obligations, such as retaining records required for tax and accounting purposes and responding to lawful requests from public authorities. We also process information on the basis of your consent where we have asked for it, for example when you opt in to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
9. Third Party Services and Integrations
We use a small number of trusted third party services to operate our business. Payment processing is handled by a secure payment provider that collects and processes your payment details directly. Shipping carriers receive the name and address necessary to deliver your order. Our website may also use an analytics service to help us understand aggregate traffic patterns.
These third parties have their own privacy policies, and they process information under their own terms. We select providers that offer appropriate safeguards and we limit the information we share with them to what is necessary for them to perform their function. We do not authorise these providers to use your information for their own marketing purposes.
A list of the categories of third parties with which information may be shared is set out in the following section of this policy. If you would like more detail about a specific provider, you may contact us using the details at the end of this policy.
11. International Data Transfers
The Company is based in Canada, and personal information is stored primarily on servers located in Canada and the United States. Some of our service providers may process information in other jurisdictions. When information is transferred across borders, we take steps to ensure that it receives a level of protection consistent with this policy and with applicable law.
Where required, we rely on recognised safeguards for international transfers, such as standard contractual clauses or adequacy decisions issued by the relevant authorities. You may request additional information about the safeguards we apply to cross border transfers by contacting us using the details at the end of this policy.
By using the website and providing your information, you acknowledge that your information may be transferred to and processed in countries outside your own, and that those countries may have data protection laws that differ from the laws of your home jurisdiction.
12. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Order and transaction records are retained for as long as needed to comply with tax, accounting, and consumer protection obligations, and to resolve any disputes that may arise.
Customer support correspondence is retained for a reasonable period so that we can provide consistent service and maintain a record of your past interactions. Technical and usage information is retained for a shorter period and is typically stored in aggregated form after that period ends.
When personal information is no longer needed, we delete it or anonymise it in a secure manner. If you would like us to delete your information sooner, you may exercise the rights described in the following section, subject to any legal requirements that require us to keep certain records.
13. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorised access, disclosure, alteration, and destruction. These measures include encrypted connections for sensitive data, restricted access to personal information within our team, and the use of reputable hosting and payment providers that maintain industry standard security practices.
Payment card information is handled by a third party payment provider and is not stored on our own servers. We recommend that you also take steps to protect your own information, including using a strong password, keeping your devices secure, and avoiding the use of public or shared networks when entering sensitive details.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect personal information, we cannot guarantee absolute security. If a breach occurs, we will take appropriate steps to contain it and will notify affected individuals and relevant authorities as required by law.
14. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, the right to restrict or object to certain processing, and the right to data portability.
You also have the right to withdraw consent where processing is based on consent, and the right to opt out of marketing communications at any time. To exercise any of these rights, please contact us using the details provided in the final section of this policy. We will respond to your request within the timeframe required by applicable law.
We may need to verify your identity before responding to certain requests, in order to protect your information and prevent unauthorised access. If you believe we have not handled your request appropriately, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
15. Privacy for Children
The website is intended for use by adults, and we do not knowingly collect personal information from children under the age of thirteen. If you are under the age of thirteen, you should not provide any personal information to us or use the website to make a purchase.
If we learn that we have collected personal information from a child under the age of thirteen without verified parental consent, we will take steps to delete that information as quickly as possible. If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
We encourage parents and guardians to supervise the online activity of their children and to contact us with any questions or concerns about the privacy of minors.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the law, or in the features of our website. When we make material changes, we will update the date at the top of this policy and, where appropriate, provide a more prominent notice on the website.
We encourage you to review this policy periodically so that you remain aware of how we protect your information. Changes take effect when they are posted, and your continued use of the website after a change has been posted will be treated as acceptance of the updated policy.
17. How to Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or to the way we handle personal information, please contact us using the details below.
Company: Tkn Wear Inc.
Address: 18-235 Industrial Pky S, Aurora - L4G 3V5, Canada (CA)
Email: dispatch@patbbq.lat
Phone: +19454048340
Website: https://www.patbbq.lat
We will make every effort to respond to your inquiry promptly and to resolve any concerns you raise in a fair and transparent manner.